Making sure your deposits appear promptly on Flush is essential. Common issues, like network mismatches or unsupported tokens, can cause delays or prevent deposits from being credited. This guide covers typical problems, estimated resolution times, and key steps to prevent such issues.

Common Deposit Problems

1. Depositing on the Wrong Network

Deposits sent over an unsupported network (for example, sending ETH via BSC) require manual review. This occurs because the transaction’s network doesn’t match the expected network for automatic crediting. Usually, manual reviews take about 24 hours, but longer durations are possible depending on the complexity.

2. Unsupported Tokens or Networks

Depositing unsupported tokens or through unsupported networks means your deposit cannot be credited. For instance, sending BTCB on BNB Smart Chain won’t work since Flush doesn’t support this token-network combination. To deposit successfully:

- Confirm the cryptocurrency is supported by Flush.

- Use the network specified in the deposit instructions.

Deposit Resolution Timeframes

If you send the deposit via an incorrect network, expect a manual review and resolution within roughly 24 hours. In cases involving unsupported tokens or networks, refunds or deposits may not be possible. Always verify supported networks and currencies on Flush before making a transfer.

Preventative Tips for Smooth Deposits

To reduce the risk of delays or failed credits:

- Always double-check deposit instructions to confirm the correct cryptocurrency and network pairing.

- Use only supported networks; for example, send ETH on the Ethereum network, not BSC.

- Check that your deposit method matches Flush's supported routes before proceeding.

Following these steps helps protect your funds and ensures a smooth depositing process.